Terms & Conditions

Terms & Conditions - If you have a time issue on an order for a wedding etc, then please let us know when ordering and we will do our best to meet it. We can't always meet a deadline but we will try to help.House of Labhran can accept no responsibility for any indirect costs related to delivery time.

Terms and Conditions

Welcome to The House of Labhran Internet Site ("Site") on the World Wide Web. These terms and conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information. By accessing, browsing, or using this Site, you acknowledge that you have read, understand, and agree to be bound by these terms. Hopefully you will find all the information you require. If you have any questions regarding these Terms and Conditions you can send an email to us using the contact details provided.

Ownership of rights and trademarks
All rights to this website are owned by House of Labhran. All materials on this website, including text, photographs, logos, designs, illustrations and videos are copyrights, 
trade marks and/or other intellectual property which are either owned by us or used with the permission of their owners. You may not copy, repost, modify or distribute any of the aforementioned items or any part of this website for any reason without our consent.

Accuracy of Content
House of Labhran has taken every care to ensure that all photographs and descriptions on this site are a fair representation of the products for sale. Where possible, actual sizes are detailed with each item however some products may display larger or smaller than their actual size. Colours may vary slightly both due to minor errors from reproduction and variability of displays of computer monitors. Tartans in particular can vary significantly. The same tartan may be woven by more than one mill using differing dyes and thread counts (patterns) and shades may vary between different bales of cloth woven in the same tartan by the same mill.

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

You warrant that:  The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by using our contact page. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights
We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website

Limitation of Liability
While we will try to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The Website is presented on an "as is" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on our through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealings or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract

Cancellation Rights
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings)Any loss of goodwill or reputation
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Although we accept that we are obliged to take every reasonable step to ensure authenticity of your credit/debit card transactions, we are not held liable for any damage or loss due to any misuse by any other person of your credit or debit card details.

Law and jurisdiction
This website and any content therein along with and contract brought into being as a result of usage of this website are governed by Scottish Law.

Please see our separate Privacy Policy and Security section below.

Availability and Pricing
All items are subject to availability. We will endeavour to inform you as soon as possible if any items within your order are not available.
We take considerable care to ensure our prices and descriptions throughout are site are accurately displayed. However we recognise that mistakes can occur and we reserve the right to correct these when they happen. Additionally prices of items are subject to change without notice.

Please note that we can accept no responsibility for duties and other import taxes which certain countries (or states) may apply to your order. By placing your order with us you are assuming all responsibility for the legality of personally importing the products in question.

Ordering Errors
We request that you check orders prior to submission. Changes can be made to orders up to the point of ‘submitting’ the order.

House of Labhran Returns Policy

Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

We want you to be totally satisfied with anything that you purchase from the House of Labhran website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date of dispatch.
The exception to this is goods made to your personal requirements or specifications (e.g. a kilt made to your own specific measurements in a particular tartan). In these 
circumstances we can accept no returns unless we have not supplied the goods to the specifications given to us by you the customer.

Please note that you will be responsible for the costs of returning an item under this 14-Day Returns Guarantee including any re-importation taxes unless the goods supplied are faulty.

Should you wish to return an item please contact us before doing so to ensure this can be done in a timely and effective manner. Returned items must be sent back to us in 
their original packaging with any related accessories and the relevant receipt.

We recommend goods are returned using a secure and traceable shipping method as they remain your responsibilty until they are received back to us. You can then either 
exchange the item for something else or receive a full refund of the price paid (excluding any delivery charges and card processing charges). The refund will be made to the card used when placing your order.

House of Labhran Privacy Policy and Security

It is House of Labhran's policy to respect and protect the privacy of our customers and the users of www.houseoflabhran.com / net (hereinafter, the "Site"). Through this Privacy Statement, we want to reassure users of the Site that We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. By accessing this Site, 
you agree to be bound by the Privacy Statement. If you do not agree to the terms of this Privacy Statement, please do not use this Site. Each time you use the Site, the current version of the Privacy Statement will apply.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.

We may also collect information about where you are on the internet  (eg. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the 
country where your computer is located, the pages of our website that were viewed during your visit, the pages you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

Processing your orders at The House of Labhran

For statistical or survey purposes to improve this Website and its services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not 
consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from House of Labhran by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you.

In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may un subscribe from our contact list at any time by replying to a promotional e-mail with the word "un subscribe" in the subject line, by e-mailing us.

Your Personal Information will only be disclosed to reputable third parties who will help process your order. House of Labhran requires all such third parties to treat your 
personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of House of Labhran for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our email newsletter list to receive notice of promotions, specials and new additions to the Website. You may un subscribe from this news list by following the un subscribe instructions in any email received.

We may use Cookies to keep track of your shopping session to personalise your experience and so that you may retrieve your shopping basket. If you do not accept Cookies you may not be able to use this Website.

Please check back frequently to see any updates or changes to our privacy policy. If you have any questions regarding this Policy you can send an email to us using the contact details provided.

House of Labhran Security

We are committed to online security for our customers. Our Paypal checkout pages encrypt your credit card details using the HTTPS encryption standard (using the Secure Sockets Layer or SSL). This means that even if eavesdroppers are able to listen to the stream of data, it will be meaningless to them due to the encryption, therefore you can shop with the reassurance that your details will be totally secure.We will always treat your privacy and data security with the utmost care. Paypal conform to the highest security standards and use the latest in security technology to ensure your credit card information stays safe.

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and offline by our practices as well as UK and European law.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. Additionally when the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area.

When you place an order with us, your credit card number is only ever transmitted directly to our approved banking facility. We never receive or hold your credit card numbers from our website transactions in our offices.

Sensitive data such as credit card numbers are securely encrypted, using a specialist state-of-the-art interception-proof transmission method implemented by the banking facility, for every stage of their communication route.

We never store credit card numbers on our servers.
Any later adjustments, refunds, repeat charges (approved by yourself) etc. are transacted using a unique reference code unique to us and not by using your actual credit card number. Therefore your data is securely encrypted and invulnerable to interception at all points from leaving your computer to arriving with our approved banking facility

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just 
the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally 
identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment, in a locked and alarmed area.

If you have any questions about the security at our website, you can send an email to us using the contact details provided. However, we reserve the right not to reveal detailed information about our security measures, since this might itself compromise our security.