Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.
28 DAY RETURNS GUARANTEE
We want you to be totally satisfied with anything that you purchase from the House of Labhran website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date of despatch.
The return timescale. You’ve up to 28 days after DELIVERY to return goods. That’s 14 days to cancel and 14 days after cancellation to return.
The exception to this is goods made or ordered to your personal requirements or specifications (e.g. a Jacket, Waistcoat, Bespoke hats, bespoke silver made to your own specific measurements in a particular tweed or material, or bespoke designed silver. In these circumstances we can accept no returns unless we have not supplied the goods to the specifications given to us by you the customer.
Please note that you will be responsible for the costs of returning an item under this 28 – Day Returns Guarantee including any re-importation taxes unless the goods supplied are faulty.
Should you wish to return an item please contact us before doing so to ensure this can be done in a timely and effective manner. Returned items must be sent back to us in their original packaging with any related accessories and the relevant receipt.
We recommend goods are returned using a secure and traceable shipping method as they remain your responsibility until they are received back to us. You can then either exchange the item for something else or receive a full refund of the price paid (excluding any delivery charges and card processing charges). The refund will be made to the card used when placing your order.